A smarter way to communicate.
Replace Your Old Legacy Phone System
Most companies have learned it’s expensive maintaining a traditional phone system. Then there are the underlying costs: licenses, maintenance contracts, truck rolls and equipment repairs. Let’s not forget, most customers have to rely on and pay a 3rd party vendor for product support!
VoIP has avoided a lot of these pain points while offering a multitude of feature enhancements, functions and flexibility that can be controlled through a web-based portal. In addition, customers have the flexibility of expanding the solution to remote offices and users without having to buy separate systems. These solutions also make it easier for us to design business continuity and disaster planning for clients that can’t afford service interruptions. Best of all, often we can get these solutions up and running with little to no out-of-pocket costs!
UCaaS is a cloud-based solution utilizing VoIP technology to deliver communication in the form(s) of Traditional Voice/Telephone, Mobility, Meeting/Conferencing Solutions, Presence/Instant Messaging, Desktop Clients, as well as integrating with CRM’s. Most importantly, UCaaS solutions look to consolidate alternate forms of communications into a singular platform reducing both cost and infrastructure support.
CCaaS is a cloud-based contact center solution. This solution leverages the latest in cloud computing to help reduce the need for internal IT support. Watch the video located at the bottom of this page for an entertaining way to learn more.
Some organizations have already made huge investments in legacy PBX phone systems, but they still want the benefits that come through converging all local and long distance phones systems and broadband Internet services onto one line. SIP Trunking allows businesses to reap VoIP-like benefits with legacy systems, without investing in new infrastructure. Using SIP, you can consolidate all of your communication systems, including data and voice, into one bill and a single point of contact.
The Value of CCaaS
A Contact Center can be the face and voice of a company. Customers and prospects often choose where to send their business based on interactions with service reps. Moving the Contact Center to the Cloud allows for instant and affordable scalability and can drastically supercharge the customer experience. Additionally, whether there’s a natural disaster or human error, CCaaS lets you recover with little to no downtime thanks to built-in redundancy.
CloudWest partners with the nation’s top telecom carriers, service providers and equipment suppliers. Together, we help you design, implement and manage solutions that allow your business to run more efficiently and effectively.